Family Resources is grateful for all gifts, regardless of size, to promote its mission. There are many ways to give.

Other Ways to Give

Parenting WARMLINE

When you feel you can't talk to even your best friend, call the Parenting Warmline. It’s a free, live, confidential service where you can find information, referrals, and support for any non-medical parenting concern.

The Parenting Warmline at Family Resources answers from 9 a.m. to 9 p.m., Monday through Friday, and 1 p.m. to 5 p.m. Saturday and Sunday. If we’re not available when you call, you can leave a brief message and one of our trained counselors will get back to you as soon as possible. All voicemail messages are confidential, of course.

Take a second to write our number in the front of your phone book, so you won't have to search for it when you really need help. It’s 412 641 4546 .  Or call us now, and we’ll send you a refrigerator magnet and some additional information you may need.

It's a number you might want to put right next to your doctor's ... or your best friend's.


Tips for Parents

Being a parent is the most difficult job anyone could have. It’s also the most rewarding. When you face the trials of parenting, just remember that kids don't need perfect parents; they need caring, involved moms and dads.

Here are some suggestions that any parent can use:

First, show that you care. Tell your kids how much they mean to you by saying things like, "You're really important to me. I love you." remember, you are your children's best teacher. Model the behaviors you want to see from them. They’re watching you to learn how to be mature and responsible adults.

Praise your kids for trying. They don't have to be perfect, either. Teach them the importance of doing their best. Give them clear guidelines for behavior, and be consistent. Clear, consistent guidelines help kids feel secure.

Communicate. Gain their trust by listening to them. Look directly at them when they talk to you, and be honest—admitting your mistakes will help them to take responsibility for their own.



You can call whenever you have a question or a concern about parenting issues.

You’ll be able to talk, safely and confidentially, with a live, concerned counselor.

This service is offered free of charge.


To reach a Parenting Warmline counselor, call:

412 641 4546
or call
(inside Allegheny County)
1 800 641 4546
(outside Allegheny County)

Thandie was new to the city.

"Her husband had won a prestigious fellowship and her 4 month old twins were healthy but a handful."

Read Thandie's Story More stories from the Courage Wall visit the wall

Facts at a Glance

  • The Parenting Warmline answers from 9 a.m. to 9 p.m., Monday through Friday, and 1 p.m. to 5 p.m. Saturday and Sunday
  • You can leave a confidential message If we’re not available, and we’ll call right back
  • Our main number is 412 641 4546
  • Need help calming a crying baby? Don’t lose your cool, click on for helpful hints on how to safely calm your crying infant.

Thandie's story

"Thandie was new to the city. Her husband had won a prestigious fellowship to the university and her 4 month old twins were healthy but a handful. They never seemed to sleep at the same time and were always hungry. Thandie couldn't take a shower without one of them waking and crying and then waking the other….she was beside herself. She was exhausted and lonely and sometimes just a little resentful of having to do it all.

She found our number at the grocery store. The store often welcomed local organizations to come and display information about their programs and services. Thandie said she was drawn to the name – WARMLINE – it felt safe and comfortable and the magnet went right on her refrigerator. When she called, I answered…I knew what it was like because I had raised three children who were very close in age. I told her about a moms' group in her neighborhood where all the children and babies come as well and the moms take a little time to do some things for themselves. I also mentioned that the local college had a sitter registry – young people who had training and were looking for a few hours of work. But most of all, I listened and let her tell me how she felt. The best part – Thandie said when the girls get older and go off to school, she would like to be a WARMLINE volunteer and help someone else, like I had helped her. That made my day!"

Doris, WARMLINE volunteer