Our Culture: Trauma-Informed Care
Learn more about our trauma-informed approach from Oprah here in this special episode of 60 Minutes.
Trauma-Informed Care is a tool, model, and internal culture.
We understand the impact of exposure to Adverse Childhood Experiences (ACEs)
An Adverse Childhood Experience (ACE) describes a traumatic experience in a person’s life occurring before the age of 18 that the person recalls as an adult.
We know how important prevention of, and healing from, these experiences are for strengthening families and communities – studies have found that as the number of ACEs a child experiences increases, so does the likelihood of health problems later in life. Trauma-Informed Care provides us with the right culture and tools to address the critical needs of our clients.
We recognize adversity, trauma, and chronic stress as a universal experience.
We understand the ways in which trauma impacts functioning and health, and we use the lens of Trauma-Informed Care to make connections about behaviors and events in order to problem solve. Because of this belief, we do not pathologize and we do not shame. Rather, we know that “it’s not what’s wrong with you, but what’s happened to you.” When we reframe the way we view trauma and its outcomes, we are better able to holistically serve our community.
We start with sharing a deep understanding of trauma history.
We operate with a compassionate team-based approach. For all clients, a thorough trauma assessment is completed so that the entire care team has a thorough background from which to assess behaviors and provide tailored interventions. This foundational understanding allows the client and the team to work together to achieve the best outcomes.
Our Staff recognize and rescript traumatic reenactment.
Active response to trauma is a powerful tool that we teach our clients. Because we understand that past traumas affect current behaviors, we utilize tools to illustrate what happens when old traumas resurface in current situations. Family Resources staff is trained with specific focus on traumatic reenactment and the power of rescripting - the ability to move from a place of being mentally and emotionally stuck in unhealthy patterns and relationships to a place of positive patterns and healthy relationships. Rescripting provides a safe space to work towards resolution and healing.
We recognize and addresses parallel process.
Positive and negative emotions can be transferred from one person or setting to another. With this understanding, staff do not simply look at each client’s challenges in isolation. Rather, great attention is paid to what is happening in that person’s community, home, workplace, and peer group. Often, where there has been an experience of trauma in one area, the response permeates the others.
We recognize and address collective disturbance.
This model enables staff to effectively recognize, identify, and intervene in ways to prevent or address collective disturbance, both within the organization and for our clients.
For our clients, staff are able to effectively teach them how to recognize and address collective disturbances. We do this to provide safety and create a culture that emphasizes communicating without blaming and shaming.
Internally, issues are addressed and discussed in order to clear up misunderstandings, educate, and process what is happening when conflict arises among staff. Here, transparency and communication are necessary.
Our clients and families are educated about Trauma-Informed Care.
At Family Resources, we view both the child and the family as the client. We aim to provide resources and education up-front for both child and family as part of the intake process. Here, we provide information on the tools and framework of trauma-informed care so that all members of the care team, including the client, are moving forward with the tools and knowledge to manage trauma.